drawing of a man walking up steps. the steps are made from the phrase step by step. drawn with white chalk on a black chalkboard

Image source 1

Is any of this happening on your tech team?

  • New hires need weeks of time to get to the point of working independently because they are stuck in a quagmire of software installs and manual processes?
  • Vendors provide documentation but it isn’t exactly what your team needs for your customized environment?
  • No one is confident of what should happen next because the senior developer/engineer/architect who knows all the answers is unavailable?
  • Concern that the dev who wrote system X is going to win the lottery or take a new job and no one will be able to continue working on that system?
  • Initiatives to automate things are stalled because no one person fully understands the process end-to-end?
  • The technical team hates writing documentation because it seems boring, almost like a punishment?

If any of these things are happening on your team, it’s time to get a technical writer who can craft personalized onboarding documents, walkthroughs, tutorials, best practices, and technical diagrams.

  1. Image by Gerd Altmann from Pixabay ↩